Coolhorse Reviews

To open an account on coolhorse.com, follow these steps:

1. Visit the Website: Go to the coolhorse.com homepage.
2. Click on "Account": Located at the top right corner of the page.
3. Select "Create Account": This option will be available in the dropdown menu.
4. Fill in the Required Information: Enter details such as name, email address, and password.
5. Submit the Form: Click on the "Create Account" button to complete the process.
6. Verify Email: Check the email inbox for a verification link and click on it to verify the account.

If there is any issue during the process, contact customer support for assistance.

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Coolhorse.com offers a variety of products with a wide range of prices. For instance, they sell horse saddles with prices ranging from as low as $299 for a used 13" Wintec Youth Synthetic Saddle Round Skirt Brown, to as high as $4,899 for a new 14.5" Martin Saddlery Team Roping Saddle or a 14.5" Martin Saddlery Stingray Barrel Racing Saddle. They also offer free shipping for the lower 48 states. Please note that these prices are subject to change and it's always best to check the website for the most current pricing information. Coolhorse also has a price match policy where they will match any competitor’s current regular price for identical, immediately available merchandise that they carry. The items matched must be exactly the same brand, quantity, color, size, and condition. Competitor shipping charges will be calculated and factored into the cost of online prices.

To return an item to Coolhorse.com, you need to follow these steps:

1. If you are not completely happy with any product you order from their business, you can return it in new condition within 30 days for replacement or refund. This does not apply to special orders, drop ships, and custom merchandise.
2. You will be responsible for shipping costs on returned items. They recommend that you use UPS, FedEx, DHL, or Insured US Mail to assure your returns make it back to their warehouse.
3. Download the Return & Exchange form from their website and include it along with your order back to them. If they have a question about your return or exchange they will contact you at the phone number or email address that you provide them with on that form.
4. Send this form along with returns or exchanges to: Coolhorse (attn: Returns) 6951 S. Bell Amarillo, TX 79109.
5. They will do their best to process your return quickly. Please allow 14-21 working days from the time that you send the returned item(s).
6. A restocking fee may apply to items that show evidence of use.

Please note that the saddle return policy and damages & shortages policy have additional terms. For saddles, they must be returned within 14 days of delivery to receive full credit. Any longer than 14 days a 25% restocking fee may be deducted from your refund. Damages and shortages must be reported within 72 hours.

Coolhorse.com is an equestrian store located in Amarillo, Texas. They are dedicated to the horse and western lifestyle and are a premier saddle, trailer, and tack shop for the western equine industry. They stock tack and saddles from well-known brands such as Martin Saddlery, HR Saddles, Professional's Choice, Cactus Saddlery, Classic Equine and more. They are also a Platinum and Lakota Horse Trailer dealer and have a vast selection of new and used trailers. They also offer trailer service and repair.

Their popular products include a variety of horse supplies and health care products, including vitamins, supplements, grooming kits, feed supplements, vet supplies, wound care, fly spray and fly control, hoof care, and dewormers. They also have a variety of newly arrived products, including saddles, saddle pads, and other horse-related items. They offer free shipping on most orders over $150 in the lower 48 states. They pride themselves on top-notch customer service and integrity.

Coolhorse.com has a 30-day return policy. If you are not satisfied with any product you order, you can return it in new condition within 30 days for replacement or refund. This does not apply to software, videos, special orders, drop ships, and custom merchandise. You will be responsible for shipping on returned items. A restocking fee may apply to items that show evidence of use. For saddles, a full refund can only be given if the saddle is absolutely clean and shows no evidence of use.

As for the shipping policy, ground shipping within the continental United States is done through the United States Postal Service, FedEx, & UPS. This shipping takes 3-6 days on average. Your shipping charges for orders under $150 will vary from $8-$12 depending on order amount. Orders over $150 (in the lower 48 states) and all saddles are shipped free of charge.

The contact information for Coolhorse is as follows:

• Address: 6951 Bell St, Amarillo, TX, 79109
• Phone Number: (806) 468-9121
• Business Hours: Monday through Friday 9:00 am - 6:00 pm CST, Saturday's 9:00 am - 4:00 pm CST
• Trailer & Truck Sales Hours: Monday through Friday 9:00 am - 6:00 pm CST, Saturday's 9:00 am - 1:00 pm CST
• Trailer & Truck Service Center Hours: Monday through Friday 9:00 am - 6:00 pm CST

Please note that the hours of operation are subject to change. It's always a good idea to call ahead to confirm.